FREQUENTLY ASKED QUESTIONS

SIGNING UP FOR CLASSES


We operate an online booking system. All you need to do is click the link in our website and choose the payment option to prefer.

 

  • Once your account is set up you can buy your pass online and start booking in for all your favourite classes.

 

  • If a class is full, add your name to the waitlist. You will be notified if a space becomes available.

 

  • It’s easy to manage your account, make bookings or to make a cancellation online. However, remember, if you need to cancel a class, make sure you do so 2 hours in advance to avoid being charged.

 

  • If you have any problems booking or need help setting up Zoom please get in touch and we will do our best to assist you.

 

ARRIVING FOR CLASS

 

  • Once booked in for a class you will receive a Zoom link (If you haven't already downloaded Zoom then you will need to do so). 5 minutes before the class start time click on the link or put in the ID and password you will have received. You will enter the 'Waiting Room' from where your instructor will admit you. If you haven't received your link 30 minutes before the start of the class please let us know by texting 07971 988401

 

STUDIO ETIQUETTE

 

  • Please make sure you arrive in time so that you can get the most out of your class and to make sure you don’t disrupt other people’s enjoyment too.

 

  • Once the class begins you will be muted so that only the instructor can be heard and there are no other distractions.

WHAT TO WEAR

 

  • Make sure the clothes you wear are comfortable and preferably zip free. No belts either as they will restrict your movement.

 

  • If you are doing a Barre or HIIT class you are liable to get quite hot and sweaty so we would recommend wearing layers so that you can strip off!

  • If you are taking private sessions  in our studio please wear Pilates grip socks.

 

PRIVATE SESSIONS        

 

  • We offer 1:1; 2:1; 3:1 or 4:1 sessions. To book a private session (either online or at our studio in Burley Woodhead) please contact us directly to arrange a mutually convenient time.

 

  • Please take note that if you need to cancel a private session you need to make sure you do so 24 hours in advance to avoid being charged.

 

EQUIPMENT

       ONLINE CLASSES

  • You will need a mat (especially if you are on a hard floor). We sometimes use small equipment such as resistance bands and small balls which we sell in our online store if you don't have them. For the HIIT, Barre Pilates and Weights sessions you will need weights - heavier weights for the HIIT and Weights classes and lighter ones (water bottles /cans if you don't have light weights) for Barre. For Barre Pilates and Barre Express you will need to have a chair to hand to use for support.

       

       IN STUDIO

  • There is no need to bring anything with you.. just a ready smile. We provide mats and any other equipment you need for the session.

 

FITNESS LEVELS

 

  • We cater for all levels so it doesn’t matter if you are a beginner, new to exercise or a seasoned athlete, we will have classes to suit you.

 

  • If in doubt as to which classes would be best for you please ask. We want to make sure you get the most out of your sessions at SPACE. Alternatively you might like to book a 1:1 to discuss your goals and work out a plan.

 

INJURIES & RECOVERING FROM ILLNESS

 

We work closely with trusted osteopaths, physiotherapists and other health professionals to make sure we deliver the right exercises for you.

  • Our team is experienced with dealing with all sorts of injuries and illnesses helping to get you back to optimum health.

 

  • If you are recovering from illness or an injury then you might benefit from an initial 1:1 session to make sure we fully understand your condition and can take time to discuss the most effective plan for you.

REFRESHMENTS

 

  • In the Studio there is water provided. Coffee and tea can be organised for you.

 

GIFT VOUCHERS

 

If you are stuck for a gift idea then why not treat someone to a SPACE gift voucher. You can pop any value from £10 on the voucher which is redeemable at Space Fitness & Wellbeing and valid for 12 months from date of purchase.

 

The voucher can be used to pay for any of the ONLINE classes that SPACE run, private sessions and events.